KANSAS CITY, Mo. — The leading provider of innovative inventory management solutions has announced that it will offer integration of its Cloud Inventory® – Field Inventory™ solutions with the Salesforce customer relationship management (CRM) platform. Salesforce users will now be able to implement Field Inventory applications to integrate field-captured, accurate data on the equipment, tools, and inventory involved in service work orders and tickets in the field.
Salesforce is a cloud-based software company which provides CRM services as well as a complementary suite of enterprise applications.
Field Inventory is a mobile-first, cloud-based platform which enables users to know the state and location of tools and inventory in the field in real-time, which in turn optimizes the field services side of Salesforce CRM.
Using Field Inventory, Salesforce customers can issue service orders and track the inventory, tools, and labor involved using a composite application accessible on a mobile device. Field technicians can complete or update the status of a work order using this application. As data is entered in the field, it is integrated to the rest of the CRM system, leading to an efficient customer response based on timely, accurate access to inventory data.
“CRM is an essential element of success for companies using Salesforce, and many of these companies rely on field services,” said Mark Goode,President & CEO of Cloud Inventory. “Field Inventory provides Salesforce users with the real-time visibility into field operations that will help users meet customer demand for field services promptly, safely, and effectively.”
With the capability to track inventory and tools in the field in real-time, Salesforce users that integrate Field Inventory stand to optimize their CRM systems by improving efficiency and compliance in field service orders.
Cloud Inventory and mobile-first applications empower organizations with real-time inventory visibility at all points in the supply chain, from the warehouse to the field. Based in Kansas City, our global team has the supply chain knowledge and mobile-first development expertise to deliver solutions that solve today’s business challenges.
Salesforce brings companies and customers together on the world’s #1 customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere — so you can keep your customers happy everywhere.
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