Envac AB is one of the leading environmental technology companies in Sweden and the global leader in the vacuum-waste collection industry. In 1961, Envac invented the vacuum waste system that is in operation all over the world. Today, it designs and installs turnkey-automated waste-collection systems for residential and commercial developments, hospitals, airports, industrial kitchens and town centers. Vacuum-waste collection transports waste at high speed through underground tubes to a collection station where it is compacted and sealed in containers.
With a vast expanse of underground vacuum systems to service, Envac needed to close the gap between its workers in the field and the data located in its ERP. Envac’s field service workers traveled to job sites to perform scheduled maintenance and break/fix IT services on underground systems using parts available on their trucks. Because workers didn’t have access to reception on their mobile devices, they had to manually keep track of parts used, work performed, and the time spent performing it.
The manual, paper-based processes slowed down every aspect of Envac’s workflow. Charlotte Anderson, Customer Success Manager at Envac described the labor-intensive procedures: “We texted each technician with their daily tasks, which they wrote down on a piece of paper. They later wrote down what they did as a result of the job, and the office used that piece of paper to add the job information into the system for invoicing.”
All of this slowed down Envac’s invoicing system, causing the company to waste valuable time on manual organization.
Envac chose Cloud Inventory to implement a mobile-first work order solution with seamless integration to its ERP, Oracle JD Edwards Enterprise One. Using Cloud Inventory’s work order apps allowed Envac’s maintenance engineers to visit waste sites and perform maintenance and services while they were in disconnected environments underground. The Cloud Inventory solution also allowed workers to view existing work orders, make changes, add notes, create new work orders, view previous work order history, view inventory, and allocate available inventory to an existing work order, all from their handheld devices.
boostCloud Inventory’s offline capabilities allowed field service workers to capture data in real time. Once they returned to a connected environment, the data they collected synced to Envac’s ERP, making the data available to the back-end office for rapid invoicing and payment.
With Cloud Inventory’s mobile-first work order solution, Envac workers are now able to view inventory outside of their trucks. The app integration to Envac’s ERP ensures that workers have access to stored data when and where they need it most. Workers in the field can clock in and out on their mobile devices and enter their time spent on work orders.
The availability of data has reduced the strain on Envac’s internal resources by speeding up work orders that are ready for billing. Cloud Inventory’s solution not only boosted Envac’s efficiency and accuracy, but also improved its cash flow by allowing it to bill and receive payments faster.
Customer Support