For more than 100 years, Black & McDonald has been delivering high-quality construction, facilities management, and technical solutions across North America. As a trusted partner to government, institutional, and industrial clients, the company continuously seeks innovative ways to improve operational efficiency and customer service.
To support its Facilities Management and Operations (FMO) and Service teams, Black & McDonald developed custom applications in DSI (now Cloud Inventory), a comprehensive mobile solution that connects service technicians, supervisors, contract administrators, and call centre agents with the information they need to perform their work efficiently and effectively.
Managing a large field workforce across multiple customer sites required timely access to work orders, dispatch information, inventory, procurement, and time reporting. Traditional processes often involved manual updates, limited visibility into field activities, and delays in communication between office and field teams.
As customer expectations continued to grow, Black & McDonald needed a modern solution that would provide real-time access to operational information, improve workforce productivity, and deliver greater visibility into service delivery.
DSI transformed the way field and office teams work together by providing real-time access to critical business information through desktop and Android devices.
With DSI, technicians can receive and update work orders in the field, access location details, manage inventory requirements, record time, and track estimated completion times without returning to the office. Supervisors and support teams gain greater visibility into work progress, enabling faster decision-making and more effective resource management.
The result has been improved operational efficiency, streamlined workflows, reduced administrative effort, and increased productivity across the organization.
By giving field teams instant access to the information they need, DSI helps Black & McDonald deliver faster response times and more efficient service execution. Customers benefit from improved communication, enhanced visibility into work order status, and more accurate completion estimates.
The solution enables technicians to arrive better prepared, resolve issues more quickly, and provide a consistently high level of service. This translates into greater reliability, improved customer satisfaction, and stronger long-term partnerships.
DSI has become a key enabler of Black & McDonald's commitment to operational excellence and innovation. By connecting field and office teams through a single mobile platform, the organization has improved productivity, enhanced service delivery, and strengthened its ability to deliver on its promise of "Doing It Right."
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