Velociti provides technology and consulting solutions to businesses across the globe. For more than 30 years, Velociti’s expert team has helped customers solve complex business problems by designing, deploying, and supporting a large spectrum of transportation and networking technologies. Some of Velociti’s services include mobile device management, hardware installation, and technology staging and configuration.
More than 90% of the inventory in Velociti’s warehouse is owned by its customers, making visibility, accuracy, and accountability critical to delivering a great customer experience.
Behind the scenes, however, maintaining that level of control required a significant amount of manual effort. Teams were spending valuable time tracking inventory location and ownership, updating records, and coordinating information across multiple systems. This manual workload was driving up related costs, including those tied to excess safety stock and labor.
While those processes helped Velociti maintain the service its customers expected, they also introduced unnecessary complexity and operational risk. Velociti saw an opportunity to automate more of that work—reducing the burden on its teams while giving them greater confidence in inventory information and helping ensure customers continued to receive the service levels they rely on.
Velociti was looking for a solution that could:
The company selected Cloud Inventory®, a longtime technology partner of Velociti and industry-leading provider of inventory management solutions. One of the reasons Velociti chose the Cloud Inventory Platform was because it could easily integrate with Salesforce, as well as any future ERP.
“We went into the vetting process knowing that in addition to an inventory solution, we’d also eventually need a new ERP,” Trey Hostetter, Supply Chain Systems Manager at Velociti, said. “The fact that Cloud Inventory can work with any ERP was a major selling point for us.”
Another reason Velociti chose the Cloud Inventory Platform? It could be tailored to fit the company’s exact requirements.
“A big thing for us was the ability to customize the solution to match the needs of our business,” Hostetter said. “We’re a rather unique company, so we liked that we could customize Cloud Inventory to fit our specific processes.”
Since going live with the Cloud Inventory Platform, Velociti has been able to improve visibility and maintain an accurate inventory count for each customer—all while keeping up with the same volume of shipments and meeting contractual compliance.
With Cloud Inventory, Velociti has gained real-time visibility into all inventory movements, no matter where they take place.
The company implemented serialized components tracking, a method of assigning a unique code to an individual piece of inventory. Warehouse employees and field technicians can scan these codes to capture inventory data, including product ownership, at the point of activity. That data then automatically syncs with Velociti’s system of record.
Inventory tracking and visibility upgrades from Cloud Inventory have helped Velociti eliminate manual processes, improving its warehouse execution and boosting productivity.
“Cloud Inventory has significantly improved our inventory operations,” Hostetter said. “We've reduced part search times by over 50%, increased confidence in our inventory data, are consistently completing full cycle counts.”
Velociti has also been able to increase first-time fix rates, as teams can now be sure they have the right parts on hand at the right times.
By implementing a modern inventory management solution, Velociti has improved visibility at every stage of the supply chain. The company has been able to reduce costs while continuing to provide customers with the exceptional service they expect.
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